James SC

In line with our standard operating procedures, we require a signature to confirm receipt of all deliveries. However, if you wish to waive this requirement, please indicate your preference in the n...

We entrust all our deliveries to the reliable services of Canada Post, specifically utilizing their Express Post option for efficient and prompt delivery  

Upon delivery, you will be required to provide a signature to receive your package, unless you have previously requested a ‘no signature’ delivery. Please note that should you choose to waive the s...

If your package doesn’t arrive within three business days beyond the estimated delivery date, we request that you contact us immediately. This will enable us to promptly initiate a trace with Canad...

Absolutely. Once your payment has been processed, you will receive a Canada Post tracking number via email within 24 hours. This tracking number allows you to monitor the progress of your package. ...

Delivery times typically fall within a 2-5 business day range. These timings are influenced by several factors, including your specific location, when you placed your order, and the operational s...

Our shipping fee ranges from $15-$20 for orders in Ontario and from $20-$35 for orders going outside Ontario (also depending on the package weight. We ship from Ontario using Canada Post Expedited ...

If you are not receiving emails from us, check your email address in your account for typos.  If your email is correct, you can try to email us using a different email address (e.g. a google email ...

We currently do not maintain any physical storefronts. Our operations are exclusively online-based, with our headquarters located in Canada.  

If you wish to add to or amend your order, we kindly ask that you request for it to be cancelled in your dashboard on your smokescanada account   If you wish to add to or amend your order, we kindl...