What should I do if there's an issue with my order?

If you encounter an issue with your order such as a missing, defective, or incorrect item, rest assured that we are committed to assisting you in rectifying the situation. Here are the steps to follow:

1. Contact our Support Team: You can reach us through our website’s chat function, by email at [e-mail], or by opening a support ticket on our website.
2. Provide Order Details: In your communication, please include your order number, the name of the problematic product, and a detailed description of the issue. Please also attach any relevant photos or videos of the defective product for a more accurate assessment.

Please note that you have up to 2 days from receipt of the order to report any issues.

Following the receipt of this information, we will promptly work towards a resolution. If the product issue cannot be troubleshooted, we will offer a credit to your account in the form of points or a free replacement, as per your preference.

We prioritize your satisfaction and will do our utmost to resolve any product issues swiftly and effectively.