Tracking number is invalid

Please note that it can take up to 48 hours for Canada Post to update their system with the tracking number. If your tracking number remains invalid after this period, please do not hesitate to contact our customer service at [e-mail].

My order is marked as “Successfully Delivered,” but I haven’t received it. What should I do?

There could be several reasons why your order status is marked as “Successfully Delivered,” yet you have not received your package. Often, it is not a case of a lost or stolen package but a delay in delivery. Possible explanations could include:

1. The postal worker may have scanned all packages as delivered prematurely, intending to complete the delivery within the day or the next business day.
2. The postal worker might have inadvertently placed your package in the wrong mailbox. We recommend checking with your neighbors.

It’s important to note that we cannot be held responsible for errors made by Canada Post, such as delivering your package to the wrong address.

If you still haven’t received your package 48 hours after it has been marked as “Successfully Delivered,” please inform us, and we will file a trace with Canada Post. This process typically takes about 5-7 business days.

To ensure a successful delivery, we suggest the following:

1. Double-check that the shipping address you provided us is accurate.
2. If using a flex delivery address, ensure your account number is included, along with the designated post office (RPO) for pick up.
3. If you use a community mailbox, verify that the mailbox number is correct.
4. If your package appears to be missing, please check with your neighbors before raising a concern. They might have received your package by mistake.

We appreciate your understanding and patience in these matters.