What steps should I take if my package hasn't arrived?

If your package doesn’t arrive within three business days beyond the estimated delivery date, we request that you contact us immediately. This will enable us to promptly initiate a trace with Canada Post.

Once the trace has been filed, Canada Post will begin an investigation. This process may take up to five business days. If they locate your package during this time, it will be sent to your address and should arrive within a few days.

Please bear in mind that during peak periods, such as holidays, including Christmas and Black Friday, and during other significant events, there might be slight delays in scanning, updating, and delivering packages.

Rest assured, within 24 hours of your payment being processed, you will receive an email containing your Canada Post tracking number. You can use this number to track your package either by following the provided link or by manually entering your tracking number.